Showing posts with label how to check your browser. Show all posts
Showing posts with label how to check your browser. Show all posts

Thursday, February 13, 2014

Easy Support Request Checklist - 5 Items

Easy Support Request Checklist - 5 Items

Contacting technical support can be frustrating for everyone involved. To help we’ve got a short checklist to help you with any technical support request, not only will it help support better understand the issue but it should help you get results faster.


  1. Take a screenshot of the issue - PC Link Phone Link Wins 8 Mac Link
    1. This is normally the most helpful thing you can do.
  2. What Operating System are you using? - Help link
  3. What Browser were you using? - Help link
  4. Any Error Messages you get.
  5. What you were doing when the issue happened?


Remember support staff are people too, their goal is to help you resolve your issue as quickly as they can.
These may seem simple and really they are but they can help whoever is helping you better understand the basics of what is going on. The above are simple and pretty universal to technical issues by adapting your support request habits you can prevent a lot of frustration.


Other Helpful Links

Monday, November 11, 2013

How to Check Your Browser Version

How to Check Your Browser Version

Easily check your browser version with a matter of clicks.
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This visual guide can help you check your version for Chrome, Internet Explorer, Firefox, Safari and Opera.