Easy Support Request Checklist - 5 Items

Easy Support Request Checklist - 5 Items

Contacting technical support can be frustrating for everyone involved. To help we’ve got a short checklist to help you with any technical support request, not only will it help support better understand the issue but it should help you get results faster.

1. Take a screenshot of the issue - PC Link Phone Link Wins 8 Mac Link
1. This is normally the most helpful thing you can do.
2. What Operating System are you using? - Help link
3. What Browser were you using? - Help link
4. Any Error Messages you get.
5. What you were doing when the issue happened?

Remember support staff are people too, their goal is to help you resolve your issue as quickly as they can.

These may seem simple and really they are but they can help whoever is helping you better understand the basics of what is going on. The above are simple and pretty universal to technical issues by adapting your support request habits you can prevent a lot of frustration.

Other Helpful Links

• Contact Bizideo
• Log In Help
• Embed Code Help
• Member Manager Help
• Wizard Search Engine Optimization Help
• Closed Caption Help
• Supported Formats
• Template Help

5 Tips for Setting Up A Video Site

1. Make sure your videos are entertaining and to the point. People may be willing to watch a video but they won’t wait 40 minutes for something that should take 4 minutes to share. If you find your videos are long feel free to cut them up, that way users can pick and choose only what they want to watch and save some time.


2. View your videos before uploading them. Make sure you take care of any audio oddities, typos or other mistakes before you upload and publish your content.


3. Publish often; try to keep your videos fresh. Depending on your content once a month could be fresh or every day.  If your content is a service or is largely informational and tends to be more complex users will be happy with a new video every couple of weeks to a month, if you have a highly social site you’ll need to try to keep content fresh as your target audience is used to daily updates!


4. When you set up your Bizideo Wizard account you can start uploading your content right away. To save time we suggest you add your videos to the upload list right away and then go about making your website.


5. Include social sharing tools! The Bizideo Wizard has several different social sharing tools already built in, making it as easy to add the ability to share content.

As always if you need help with these tips and have a Bizideo account please contact us at Support@Bizideo.tv, if you aren’t currently in possession of a Bizideo account contact our sales guys at Sales@Bizideo.tv.